At Ratnakar Enterprises, we strive to provide you with the best shopping experience possible. However, we understand that there may be instances where you need to return or request a refund for a product purchased from our website. Please review our Return and Refund Policy outlined below:

1. Return Window:
– Our default return window is 14 days from the date of delivery. If 14 days have passed since you received your purchase, unfortunately, we cannot offer you a refund or exchange.
– Please note that this return window applies to eligible products only. Some products may be exempt from being returned. Examples include perishable goods, personalized items, and digital downloads.

2. Eligibility for Returns:
– To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. It must also be in its original packaging.
– Please make sure to include any accessories, manuals, or other items that came with the product.
– We reserve the right to refuse returns if the item does not meet the above eligibility criteria.

3. Return Process:
– To initiate a return, please contact our customer support team at support@awsef.tech They will provide you with further instructions and guide you through the return process.
– When returning an item, you will be responsible for shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund:
– Once your returned item is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
– If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within 7-10 business days.
– Please note that the shipping costs and a 5% restocking fee may be deducted from your refund. The restocking fee helps cover the costs associated with processing returns and restocking the products.

5. Exchanges:
– We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or variant, please follow the return process as described above and place a new order for the desired item separately.

6. Damaged or Defective Items:
– In the event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly by offering a replacement, repair, or refund, depending on the circumstances.

Please note that this Return and Refund Policy applies only to purchases made through our website, www.awsef.tech If you made a purchase through a third-party retailer or marketplace, please refer to their respective return policies.

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Changes to the policy will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team for further assistance.

Last updated:  02.04.2024